A landlord-tenant relationship can be challenging if not given proper attention. Although you are in charge of the property, some landlords may forget that the property is another person’s home. Landlord Steven Taylor is a successful realtor and property manager who knows a lot about managing relationships with tenants. Here are four bits of advice to help you become a successful and courteous landlord too.
Communicate
A general rule of thumb in professional communication is to respond within twenty-four hours. As a landlord, you should respond in half that time. Put yourself in your tenant’s shoes. You would want a quick response regarding the home you live in, especially if it is an emergency. A true emergency, like a broken heater in the summertime, needs to be addressed immediately.
Celebrate
Sending birthday or holiday cards to your tenants takes very little time out of your day. You have a professional relationship with them, but if you remember to personalize that relationship it makes the renting experience more worthwhile for your tenants.
Check-In
It is easy to forget your tenants if everything is going well and there are no emergencies. Drop your tenants a text or email to check in periodically. Make sure they are comfortable and happy. Ask if they need anything from you. This is also a great way to get ahead of any potential problems, like a dripping faucet or a broken ice maker.
Listen
So many problems can be solved with open communication and strong listening skills. Give your tenant time to explain their needs or wants before you decide if it is reasonable or impossible. If you did not want pets on your property, but you give your tenants an opportunity to explain why they want one, then you could come to an agreement or compromise. Try to keep an open mind to your tenants’ requests.
Although these tips may seem obvious, consider them a reminder that not only are you in a business partnership with your tenants but a human relationship too. Be courteous and you will receive courtesy in response.